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SXSW Speakers Affirm Mobile Keeps Getting Stronger… March 12, 2013

Categories: Social Media,What's Trending

Tim Reis of Google was the opening speaker at the first event I attended at SXSW Interactive. He spoke about buckets — Social, Local and Mobile buckets and how consumers don’t see these buckets but marketers should.  He said consumers are constantly connecting and weave from one app to the next.  ”Device is not as important as context,” he said.  ”Intent x Context = Direction we are going!”

He suggested that as marketers, we look at friction points.  We need to make things as easy and as transparent as possible for the consumer.  For example, if you are using an app in a store, the app should know through the GPS where you are and reorder things as you walk around.

He also talked about the lean back concept.  ”Most people are on their mobile devices when they watch TV.  And mobile doesn’t necessarily mean cell phone or iPad, it also means a laptop computer.”

Ninety percent of all people use two devices at the same time.  That is why, we need to rethink our marketing strategies to address those people, he noted.

There were a ton of examples he shared including:

  • Nike+ App — This integrates mobile and social.
  • Chevy 2012 SuperBowl App – Preview ads and each person, once signed in, received a specific license plate.  If your license plate appeared in any of the online ads, you could win a new car.
Rich Lesperance of Walgreen’s also shared some interesting ways that the drug store uses its app to enhance consumer experience in the store.  Some of the things you could do with the Walgreen’s app include:
  • Map of the store
  • Mobile coupons
  • Reward Card
  • Partnership with other brands
Interestingly, Walgreen’s app also manages family members prescriptions (if it’s time for a refill, the app will notify you), provides you with health reminders (alerts on when to take your medication), and it also enables you to scan your prescriptions and fill your orders.
Following the Walgreen’s speaker, a representative from both HBO Go and ABC talked about their apps and how they are using apps to enhance the television experience.  ABC introduced the Oscar app in 2011.  The app enables the users to see photos and make their own picks prior to the show. During the show, it takes the users backstage to get a look at what the actors are really saying.  HBO Go on the other hand, uses their Game of Thrones app to include interactive maps, provide viewers with interesting facts about the show and more.  Both representatives agree that the “second screen” is here to stay.
Do you use apps for your business?

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DISCLOSURE: NO CONNECTION, UNPAID, MY OWN OPINIONS

I have not received any compensation for writing this content and I have no material connection to the brands, topics and/or products that are mentioned herein.

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