How’s The Customer Service at White House Black Market?

I enjoy the clothes at White House Black Market. I find that wearing black and white is so much easier to deal with in the morning than trying to coordinate colors and mix and match. So, I’ve been going there for the past couple of years.

In December, I bought a sweater (white sweater with black flowers around the collar). I wore it two, maybe three times and sent it to the dry cleaner. When it came back, the bottons on the sleeve were burned off and black smudges appeared on the sweater. I was upset. I hardly wore it and already it was ruined.

The dry cleaner told me to take it back to the store. “It’s not our fault,” he said. “The label says dry clean only but obviously it is wrong.”

I drove 40 minutes from my house to Woodbury,  the closest White House Black Market store. I walked in and showed them the sweater.

“Oh, I don’t think there is anything we can do for you,” the associate told me. I started to get angry.

“I’ve spend so much money here,” I told them. “I would hope that you would do something for me.”

“You need to wait for the manager,” she told me. “I’m really not the right person to help you.”

I waited. And waited. And waited. About 10 minutes later, the manager came back in. I showed her what happened and she told me that I would have to call customer service and they would do more for me than she could do. “You’ve got to be kidding?” I said. “You know if you can’t do something for me, I don’t think I will ever come back in here.”

“Just wait a moment,” she said. “Let me make a quick phone call.”

She called another store and spoke with the manager there. She explained what happened. She walked into the back room so that I couldn’t hear her. When she walked back over to me by the register, she told me that I could wait to get a replacement sweater or I could get a gift certificate right then and there. I took the gift certificate, thanked her for doing the right thing and left the store.

Now, I’ll go back…