A week ago, I wrote a blog post about customer service and being upset that Tarina Tarantino, one of my favorite jewelry designers, was making me pay for shipping on an item that I brought home and broke immediately as I took it out of the package.
After that, I received a phone call from the Soho location telling me that they received my earrings and they would pay for shipping. I was surprised to hear from them. I didn’t think I would. I thought that I would have to pick up the earrings from downtown even though it was an inconvenience for me.
Not only did they ship me the earrings, which I received today, but I got a wonderful note from the associate saying:
Dear Hilary,
I apologize for the inconvenience regarding the shipping cost on your defective merchandise. It was clearly a mistake on our end. I would like to thank you for your understanding and very much hope that you will remain a valued customer. Have a sparkling day! Sincerely, Jen
I checked the box and found the two pair of earrings repaired to my satisfaction. (Hopefully, they don’t break again!) I also received a wonderful gift from the store. They sent me a pink head ring. For those of you not familiar with Tarina’s stuff, pink head is also known as “hello kitty.”
I was absolutely thrilled. I’m so excited to wear my new earrings and new ring. I also want to thank the staff at Tarina Tarantino for doing the right thing by me and I hope that they do the right thing by you too (I’m sure they will!)… And in a couple of months, I’ll be back in the Soho store buying out everything!
Related articles
- On Customer Service… (hilarytopper.com)
