Yesterday, I took the day off to take my daughter to the eye doctor. I usually go to the “doctor” at the vision centers but this time, I decided to go to a “real” doctor.
His office was about 20 minutes from my house and we got there a little late. (As always, there was so much traffic!)
My daughter went first. I followed. The technician looked at our eyes and asked us to read an eye chart. After that, she took us to see the doctor. He started to ask my daughter a series of unrelated questions like, where do you go to school? What are you studying? And he talked about his own daughter doing the same thing.
All I kept thinking, why doesn’t he get to work? Stop shmoozing and start working!
He gave her a quick exam and told her to look at his store where he sold designer glasses at a “discount.”
While I had my exam, she looked at the glasses. She didn’t see anything she liked. So I told the doctor after my exam that we were just going to get our prescriptions and buy the glasses at a vision center.
“Then you owe me $25 bucks,” he said.
“Excuse me?” I said
“Yes, you and your daughter signed the paper that said if you didn’t buy glasses from me, you owe the office $25,” he said.
To not pay the $25, I ended up spending a fortune buying two pair of glasses for my daughter and two pair of glasses for me. When I asked if they could ship them out to me, the woman told me it would be $10 a pair for shipping. (This is unbelievable!!!!)
I was really upset. I went to a medical doctor who was selling glasses in his office and almost forcing patients to buy his products! He had such a strong sell. And at first when my daughter couldn’t find anything, he tried to guilt her into buying a pair of glasses.
I don’t know about you, but I really thought that was a conflict of interest. As we left, I paid my $50 co-pay and when my daughter and I were talking in the hall, the rude receptionist told us to shut the door. I wouldn’t call that customer service, would you?