Family
And The Kids Grow Up…
Whenever I look at my friend’s baby, it reminds me of the time when my children were little. The other night, my husband and I
January 25, 2011
Would YOU Do Business With Your Company? By Randi Busse
When was the last time, if ever, that you experienced what your customer or prospective customer experiences when they attempt to do business with your company? If you don’t know what kind of experience they are having, now would be a great time to find out!
What happens when they call you on the phone? Are they greeted by a live person with a friendly voice who is happy to help them? Or are they greeted with “Your call is very important to us; your approximate hold time to speak with a representative is forty-five minutes?” Is the call answered on the first or second ring or on the eighth ring by someone who sounds like they’re annoyed that you’re even calling? Or do they have to press 1 for English, then press 7 for the customer service department, accidentally get transferred to the accounts payable department where they are then put on hold for ten minutes before they ultimately get disconnected waiting for someone to answer their call.
January 24, 2011
It’s Time To Manage! Tip of the Week by Stephen Davies
Interruptions – Stand up
When somebody interrupts you while sitting at your desk, stand up. It changes the pace of the interaction and sends a message to the interrupter that they have invaded your time. The more you can send this message, the more effective you will become at protecting your time.
January 24, 2011
It’s A Small World After All…
It never ceases to amaze me how everyone is connected in some way, shape or form. When I first moved into the building at 1025
January 23, 2011
Clients Making Phony Phone Calls?
Like most of you, I’ve had my share of phony phone calls at my house, on my cell but I never had a phony phone
January 21, 2011
A Runner’s Diary: After The Half Marathon That Wasn’t…
I’m disappointed that I was unable to participate in the Disney Half Marathon last weekend. I actually got a call from Disney telling me that
January 20, 2011
What Do You Think? Trust Bloggers or Reporters or Both?
Do you trust bloggers more than reporters? That was the question of the week and here is what you said: In the online survey, 39%
January 20, 2011
Are GPS Systems Getting Nicer?
My first GPS was a portable one. I took it in and out of my car all the time. When I rented a car in
January 19, 2011
Now, Harry and David?
If you know Harry and David, then you know that they are one of the finest companies to order fresh fruits from and provide amazing
January 18, 2011
It’s Time To Manage! Tip of the Week by Stephen Davies
Interruptions: Organize your office
Organize your office so the door isn’t in your immediate line of vision. The big payoff is that people can’t appear at your door, hover, catch your eye and distract you. If you make it harder to interrupt you, people may figure out answers themselves rather than asking you.
January 17, 2011