When Zoey, my daughter, and I were in Las Vegas for her 21st birthday bash, we went to Nordstrom to try to find a graduation dress. We found one that fit her perfectly and she loved it. I bought it, she took it back to Syracuse University (her college) and she stored it away for graduation day.
When the big day came, she put on the dress and noticed that the security tag was still attached. She got upset. “How can I still wear this? I have nothing else to wear….”
I felt terrible and convinced her to wear the dress. “No one will notice,” I said.
But I noticed and she noticed. There may have been others who noticed but no one said anything. I wrote a tweet and sent it to @nordstrom. They responded immediately. They wanted to know where I was and if they had a store close by, they would have been down to the school removing the security tag.
They called me and told me if the nearest Nordstrom wasn’t in Roosevelt Field, Long Island, they would have been there. Instead, they told me that they would remove the security tag at the nearest store and credit me fully for the dress.
Now that’s customer service and something I’ll remember (and I know my daughter will too) for a long time!
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DISCLOSURE: NO CONNECTION, UNPAID, MY OWN OPINIONS
I have not received any compensation for writing this content and I have no material connection to the brands, topics and/or products that are mentioned herein.
